As you audit your car dealership, you need to check the productivity of all moving parts within your business. This includes your phone system. Depending on when you last updated and upgraded your phone system, you could be in dire need of a new car dealership business phone solution.
If this sounds like you, or if you are looking for a great phone system for your car dealership in general, you’ve come to the right place. In this blog, we will discuss some key features that make a cloud-based car dealership business phone solution your best option.
Car Dealership Business Phone Solution: Mobility
As a business owner, we know you are constantly being pulled in several directions at once. While your car dealership business phone solution may have several extensions that all ring at the same time, did you know there’s a better solution? Cloud-based car dealership business phone solutions can still have several extensions, but they also give you the ability to move from department to department and building to building without missing any calls.
Car dealership business phone solutions that are cloud based can come with softphone capabilities. This is a great feature of car dealerships because it allows workers to work remotely if needed. How is this possible, you ask? Well, softphone apps are downloaded onto the employee’s mobile device. Once the app is downloaded, the mobile device becomes a part of the car dealership business phone solution.
The security of your client’s information, your business’ proprietary information and your employee’s information is a major concern. Some business owners are wary about employees using their mobile devices because of the potential security threat.
The good news is that softphone apps actually protect all that information. When an employee is using the app, customers will see the familiar phone number of the car dealership, not the employee’s personal line.
The app also securely holds all your customer’s information. So, you can rest assured that your employees will not accidentally pocket dial any important clients.
Car Dealership Business Phone Solution: Voice, Video, and Messaging
A great cloud-based car dealership business phone solution will come with voice and messaging capabilities. Below, we will touch on just a few features that are perfect for a car dealership. Remember, this is just the tip of the iceberg when it comes to functions and features that come with a cloud-based car dealership business phone solution.
Of course, any phone service will give your business voice solutions. However, a cloud-based car dealership business phone solution will offer you much more in the way of features.
Call features include things like hold music, customizable menu options, and auto attendants. As the administrator of your account, you can choose all of that.
Call rules allow you to set up your car dealership business phone solution to ring the way you want it to. You can set rules to have the phone ring only certain departments, only certain devices, or all devices. With features like Follow Me/Find Me, you are sure to have the correct devices receiving those client calls.
You can track call data from your administrative portal. From this data, you can make staffing, training, and call management decisions with empirical data to back you up.
Did you know that 95% of text messages are read within the first 3 minutes of receipt? This is great news for business owners like you.
SMS promotions are more likely to be seen than emails or other forms of marketing. This means you can offer your leads and customers special discounts, events, and coupons that help build customer relationships and show them you appreciate them.
Messaging is also great to set up and remind customers of service calls, recall notices, and any other appointments they may have with you or your employees.
Get Started with a Cloud-Based Car Dealership Business Phone Solution
If you are ready to get started with a cloud-based car dealership business phone solution, HighComm is here for you. We have the features and functions you need. Schedule a call with one of our specialists today. We would love to discuss our phone solutions with you and how we can help you and your car dealership succeed.