Top Reasons to Switch to a Cloud-Based Hospital Phone System


The heroes of our healthcare system have gone through a lot in the past few years, especially with the rise of the Covid-19 pandemic. With added numbers of issues causing stress, communication solutions and phone systems should not be one of them. We know there is one thing that can make a huge difference of the day-to-day operations of a hospital:  a great hospital phone system. 

Effective communication in a busy hospital environment is not just important: it’s essential and can be the difference between life or death. By upgrading to a cloud-based hospital phone system, a healthcare facility is adding features to their system that will not only benefit the staff and employees, but also the patients.  

Cost Savings of a Hospital Phone System 

Cloud-based hospital phone systems have significant cost savings over traditional phone lines. This mainly comes in the form of updates and upgrades, maintenance, and scalability.  

As your traditional phone lines begin to age, you need to maintain your lines. The only way to do this is to schedule a maintenance call with your service provider. The maintenance technician will need to come to your location to work on your lines. With this service call, you can expect extra fees as well as some wait time to receive help.  

Cloud-based phone systems can be scaled very quickly and easily. As long as you have access to the internet, your phone system will work. This means that all you need to do to add another user is to buy an additional handset, plug it in, and begin using.  

There are non-technical savings too. For example, there are no long-distance fees and most cloud-based hospital phone systems have a low monthly cost.  

Real-Time Communication  

When utilizing the internet for your phone service, you open up your communications in new ways. A cloud-based hospital phone system allows healthcare facilities to combine all aspects of their communications. This means that voice, video and messaging are all combined into one solution. Plus, with the hustle and bustle of a busy healthcare facility, a unified communications solution connects staff no matter where they are working.  

When you combine all communication avenues, staff and clients are the real winners. Staff no longer need to toggle between tabs in order to fully support their patients and clients. Clients have more access to their healthcare provider’s services.  

One of the most exciting features of a cloud-based hospital phone system is the added mobility. When your hospital phone system is not tied to landlines, your phone system users have many more location-based options.  

24/7 Customer Assistance  

Cloud-based hospital phone systems can give their clients independence. No longer do patients and clients have to wait until office hours for answers. With call forwarding and answering services (and nowadays, even chatbots!) phone systems, patients can receive customer service 24/7. 

Automation can put the power into the hands of your clients by offering automated appointment setting, reminder SMS messages and phone calls, automated payment reminders and take automated payments.  

A Secure Hospital Phone System 

Hospitals and healthcare facilities have some of the highest needs for a secure phone system. While there are rules and regulations in place, it is important to be assured that your phone system is a secure network for your communications. 

This is where cloud-based hospital phone systems really shine. Not only do cyber-security features come built into cloud-based phone systems, but they also have other features that protect your hospital.  

Call recording, call encryption, and data protection are all features that come with a cloud-based phone system. These would be costly add-ons, if not impossible to add on to traditional phone service.  

Time to Make the Switch 

If you are a hospital decision maker, it’s time to ensure your workers with the best communications solutions, and offer your clients the best. Highcomm can help!  

We offer a cloud-based phone system that is packed full of the features your healthcare facility needs to meet the needs of all your stakeholders. Contact us to discuss how we can help you make the switch today! 

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