Choosing the Right VoIP Company

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So, it’s time for you to update your phone system, by choosing a VoIP company. Many businesses no matter what size, save huge amounts of money on communication and enjoy great features with VoIP.

What is VoIP?

VoIP stands for Voice over Internet Protocol. It is a unified, innovative communications system which has revolutionized the way people talk. Using high-speed internet connectivity, individual users as well as businesses can enjoy long, uninterrupted and pristine communication, enabling them to reduce their phone bills. VoIP allows you to make very cheap and free phone calls both locally and internationally.

It can save you a massive amount of money if you know how to choose the service that best fits your needs.

How does it work?

With VoIP, analog voice calls are converted into packets of data. The packets travel like any other type of data, such as e-mail, over the public Internet and/or any private Internet Protocol (IP) network.

Using a VoIP service, you can call landline or cell phones. You can also call computer-to-computer, with both parties speaking into a computer microphone and listening through computer speakers or headsets. Essentially, it’s software or hardware that lets you make calls over the internet. Because the calls are spending most of their time floating around as a digital signal handled by your VoIP for businesses, the cost to manage those calls is almost negligible. Thus, you save a lot of money on phone calls. What business doesn’t want to save any way they can, right?

You can learn more about VoIP here.

How to Choose a VoIP Company

While there are a multitude of benefits to switching to VoIP, businesses often find themselves in the difficult position of choosing the right VoIP company. There are more things to worry about than just the phone system itself, such as cost and customer service. Here are four aspects to consider when choosing your VoIP provider:

1 – Cost and Features

The huge savings that a VoIP phone system can provide is a big motivation for businesses looking to switch. But that shouldn’t be the only thing to consider, the included features will be a tell-tail sign of what kind of provider you are dealing with. Some VoIP providers charge you for every feature that other providers may include at no extra cost.

When deciding on a VoIP company, it’s important to define which features your business needs and which ones you can skip.

2 – Mobility

Your VoIP company should empower your business and remote workers with mobility. The ability to forward calls to a mobile phone should be a standard feature for any provider, but one thing that will set them apart is if they offer a mobile app and web portal that allows users to access their business line, chats or SMS, and voicemail services from anywhere.

3 – Integrations

Does your business use third-party services, like Salesforce, Google, Outlook, etc? Then you better make sure the VoIP company you choose has an integration with that service. A seamless integration with your third-party services saves your team countless hours migrating or recording data and interactions inside another product.

4 – Unified Experience

Its no secret that business communications have evolved past simple voice functionality. Unified Communications brings all of your communication channels together in one interface. This unified experience gives your workers the flexibility they need to communicate in new and more convenient manners. Such as video conferencing, team messaging, and SMS.

Choosing the Right VoIP Company

HighComm is a premier telecommunications solutions company in South Florida, and we are here to help you with all the questions you may have about VoIP! Packed with features you need to provide excellent customer service, run an efficient crew, and grow your business.

When it comes to choosing the right VoIP company for your business, look no further than HighComm. Contact us today to unlock an affordable and feature-packed phone system for your business!

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